How to Protect Your Business Against a Merchant Account Reserve

Frozen Revenue Doesn’t Do You Any Good. Get Every Dollar You Earn. Obviously, before you can start accepting payment card for your business, you’ll need an account with a merchant bank, called an acquirer. These accounts are often provided when[...]

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What is a Normal Chargeback Rate?

Your Chargeback Rate Will Impact Your Business Payment card chargebacks were originally introduced as a form of consumer protection. When chargebacks arrived in the 1970s, a high chargeback-to-transaction ratio meant that a merchant regularly provided customers with subpar experiences, or[...]

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The Return Item Chargeback…Not as Bad as You Think

These Aren’t the Chargebacks You’re Looking For. Most merchants have an immediate negative association with the word “chargeback.” That’s completely understandable—you’re used to chargebacks costing you revenue, merchandise, and jeopardizing your business sustainability. However, a return item chargeback isn’t what[...]

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Can Chatbots Revolutionize Your Customer Service Strategy?

Strategically Deploy Chatbots to Unlock Hidden Revenue & Resources Unlike brick-and-mortar stores, eCommerce is a 24/7 enterprise. Online businesses can’t afford to leave their customers service channels unattended outside of traditional business hours. Fortunately, technology offer a solution.[...]

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Ready for New Mastercard® 2-Series Cards?

Everything You Need to Know About 2-Series BIN Cards Mastercard 2-series cards are now in circulation, and merchant auditing by the company is in effect. This change could potentially cost you thousands if you’re not already prepared to accept these[...]

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How to Effectively Use Chargeback Prevention Tools

Utilize the Latest Technology to Reduce Risk and Retain Revenue Chargebacks are a frustrating part of doing business for many merchants. However, as technology has evolved, various chargeback prevention tools have become available to help prevent them. When used effectively,[...]

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New Crime on the Block: Account Takeover Fraud

Traditional crimes like identity theft and credit card fraud have become commonplace these days. No one is surprised when they (or someone they know) becomes a victim of these crimes. In recent years, however, the rise of new technologies, including[...]

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What is a Merchant Account Reserve?

Merchant Account Reserves & Revenue Holds Explained Like any other business, the primary goal of an acquiring bank is to make money. Of course, serving as a merchant acquirer entails a certain level of risk; however, acquirers typically offset this[...]

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Code 10 Calls: Prevent Fraud and Chargebacks

Learn to Make a Code 10 Call In Cases of Potential Fraud   The sale is almost complete. The customer is at the counter and hands over the credit card to pay. Call it intuition, or maybe just a strange[...]

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Address Verification Services and Chargebacks

AVS: An Essential Tool for Fraud Detection Merchants are in a constant battle to protect their revenue and prevent credit card fraud. With the rising number of card not present transactions, merchants are relying on automated tools such as Address[...]

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